1. Make sure you read the Rental Agreement
2. Ask about any extra charges, for example insurance, optional equipment, tolls, gas, etc.
3. If you see anything you don't understand, ask the rental car representative assisting you
4. Be aware that any changes to your reservation can affect pricing

1. Pay in Advance: You can pay in advance for a tank of fuel at the counter when you check in. This is the most convenient option as you are then free to bring back the car empty. Credit is not given for unused fuel
2. Self Refueling: Plan to stop for gas on the way back. You will need to keep your receipt and provide upon drop off to avoid any refueling charge

To make a change online:

1. Book and confirm a new reservation.
2. Cancel the previous reservation.

To cancel online:

1. Log in to your Costco Travel account in top menu bar.
2. Select the Current booking you wish to cancel.
3. Near the top click on "Cancel".
4. Click yes, when the pop-up message asks to confirm cancelation.
5. Confirmation of your cancelation will be emailed to you.
6. There is no charge for canceling an online rental car reservation.

No. Reservations made online at Costco Travel may be canceled by logging in and selecting “Your Account” or by calling the car company directly. Please note if you reserved a car via the phone and it is a prepay rate you may be subject to a cancelation fee.

To change or cancel your vacation package or cruise reservation, please call Costco Travel and provide your booking number. Cancelation fees may apply to vacation packages and cruises.

There could be many reasons why you are unable to log in. Please check the following:

1. Make sure you are using your Costco Travel account password. (It may be different than your Costco.com password.)
2. Verify you’ve entered your membership number correctly (your spouse will have a separate number).
3. If your Costco membership number changed recently please call 1-866-921-7925 to have your Costco Travel account updated. Re-issued credit cards sometimes create new membership numbers.
4. If you continue to have issues try logging in without an account. We will save all your booking and trip information for the next time you log in to your account.

Your Costco Travel account is different and requires a separate registration. After you’ve registered, you can log in to your profile at any time to view your bookings and print itineraries.

Yes. You may purchase without logging in by providing your valid membership number and last name. Just select “Continue Without an Account” on the login page.

Most likely you’ve entered in a time that is too early or late for that location. Some city locations and smaller airports are not open 24 hours.

The location might be sold out or not carry that type of vehicle. You can try different times/dates or another location. Some vehicles (like pickup trucks) must be booked directly with the rental car company, please call 1-866-921-7925, option 1.

The color, make, and model are based on availability at the time of pickup and cannot be guaranteed at the time of booking. If there are multiple models under the same car classification, car companies will state the most popular model followed by “or similar.” For example, an intermediate car with Avis will be a “Chevrolet Cruze or similar.”

All prices will reflect applicable Costco member discounts and coupons, plus any taxes and fees. Our Low Price Finder will automatically calculate the best applicable coupon combinable with the Costco member discount, based on the length of rental, car type, location, reservation and travel dates.

Costco Travel ensures the best value for every rental car. If, for example, a “Free Single Upgrade” coupon is selected, then a five-day rental period is specified, another coupon will override the upgrade if the price is lower per car category.

Yes. For Alamo and Enterprise, the additional driver fee is waived for rental in the U.S., Canada, UK, France, Germany, Ireland and Spain. For Avis and Budget, the fee is waived for rentals in the U.S.

The additional driver must meet all renter requirements, appear at the rental counter with the primary renter, present a valid driver's license and present a major credit card in their name at the time of rental (they do not need a valid membership card).

No, a credit card is not required to reserve a car online at Costco Travel.

A major credit card must be presented at time of rental pickup. Occasionally during pickup, monetary holds are placed on credit cards for rentals above a certain price. For specific types of cards accepted and inquiries regarding hold amounts, it is suggested that you contact the car company location directly. (The phone number is listed on your invoice.)

Debit cards are accepted at some locations with specific terms. Please contact the rental location for all information.

Yes, as with everything Costco sells, only Costco members are entitled to the savings and value. You will need a valid membership number to book online or when calling to speak to a rental car representative.

Yes, at the time of car pick up the rental car agent may ask to see the primary driver’s Costco membership card.

Yes, if the primary driver has a valid membership card to show at time of pickup. (Note: The primary driver is not required to be the member who logged in and reserved online, but they must have their own membership card to present at time of pickup.)

Yes. Immediately after the car is reserved, a confirmation email is sent to the email address provided during the booking process. In addition, a final confirmation is sent four days prior to pick up. If no email is found in your inbox, check the junk or spam folder for a message from customercare@costcotravel.com.

Yes. After making the reservation, you will receive an email with a confirmation number in the upper right-hand corner. This will be the number you use to view your reservation on the car company’s website.

Once you select a specific rental car company, your call is directed to a dedicated representative from that rental company. The representative may state, “Welcome to Budget for Costco members,” for example. That representative is an expert on their company’s inventory and policies, and also has been thoroughly trained on all applicable Costco member discounts and benefits. You might be offered prepaid rates from Avis and Budget, but those are not required to finalize the reservation. (To be directed back to Costco Travel, dial 1-866-921-7925.)

No. Rates fluctuate based on demand, availability and marketplace forces. There is no exact method to determining a rate. However, rates generally revolve around daily (up to four days, Monday through Wednesday); weekend (up to four days, Thursday through Sunday); weekly (five to 20+ days); and monthly rates (28 days or more). To find the best rate, you should select based on travel needs, and then adjust different pick up/drop-off days and times accordingly. Please note: Any change to pick up/drop-off time or date could increase the cost of the rental.

Just as there is no set method in determining a rate due to demand, availability and marketplace forces, the same applies to car categories. A certain location may have less inventory of an intermediate car due to demand, thus making a full-size car more reasonably priced.

Drivers younger than 25 still receive the Costco Member Discount, but may incur an Underage Driver Fee and must book directly with the rental company at 1-866-921-7925, option 1. The fee varies by company and location, and Costco Travel does not have the ability to determine the underage driver fee for each location.

Many locations provide unlimited mileage; however, it depends on the specific location and rental car company. To view mileage or geographic restrictions, please refer to the “Geographic Restrictions/Mileage Rule” bullet to the left of the selected car on the rental car grid.

For all car companies, Costco Travel does not support picking up at a neighborhood location and dropping off at a different neighborhood location. If this type of rental is needed, call 1-866-921-7925, option 1 for car rentals, and then select the rental car company you’re interested in.

There are drop fees or a higher rate for one-way rentals, but they are included in the base rate. A breakdown is not provided. You will not have to pay an extra fee at the location itself.

Avis and Budget: Yes you can rent a car for longer than 30 days. For more information please refer to the terms and conditions of the rental or speak with the location agent or manager.

Enterprise and Alamo: Yes, you can rent a car for longer than 30 days. For reservations that exceed thirty (30) days, the renter may be required to return the rental vehicle to a location for a vehicle inspection.

Base rates do not change, but taxes are subject to change. Since there is no payment at the time of booking, taxes can fluctuate until the car is picked up. Any tax fluctuations are outside the control of Costco Travel.

We do not offer prepay rates online as they require payment at the time of booking and change or cancel fees may apply. Prepaid rates are available through Avis and Budget directly. The Costco member discount and/or coupon codes must be applied, and members are subject to the prepay terms listed by the rental car company at time of booking. The Costco member discount and coupons are not combinable with Alamo prepaid rates

Yes, as determined by the rental company. Please check directly with the location to know all rental parameters.

Loyalty numbers can be entered for Avis, Budget, and Enterprise on Costco Travel’s website before finalizing the reservation.

Optional insurance through the car rental company is available. It is the same price whether it is prepurchased by phone or added at the time of pickup. For information, you must contact the car company directly. Some credit card companies offer rental insurance, including the Costco Anywhere Visa® Card by Citi, so check with your credit card company for terms and conditions. For questions about the rental car insurance benefit from Costco Anywhere Visa® Card by Citi, you can call 1-866-918-4670 24/7/365 or call collect internationally at 1-312-356-7839.

Reservation experts are available to assist you Monday through Friday from 7 a.m. to 7 p.m., and on Saturday and Sunday from 8 a.m. to 5 p.m., Pacific Time. For rental cars, call 1-866-921-7925.

Rentals are offered in Canada, France, Germany, Ireland, Spain, the U.K., and the U.S., including Puerto Rico and the U.S. Virgin Islands.

One Digital Costco Shop Card per booking. The exact amount of the Digital Costco Shop Card will be calculated during the booking process. The Digital Costco Shop Card promotion is nontransferable and may not be combined with any other promotion. A Digital Costco Shop Card will arrive by email approximately 10 days after the start of your trip. Click on the Terms & Conditions link below for additional information.